Question 1

How do you match support workers with clients?

Accepted Answer

At ECFY, we carefully match you with a support worker who shares your interests, suits your personality, and can truly make a difference. We will NEVER send just anyone into your home, only the right fit for you.

Question 2

Can I request a specific support worker or make a change if needed?

Accepted Answer

Yes, of course. You have full control over your care choices. We do our best to accommodate your requests because a great match means you're getting the care you deserve!

Question 3

What happens if I need additional care beyond what my package provides?

Accepted Answer

Let us know if you need more care hours. If your My Aged Care budget doesn’t cover it, private payment is an option.

Question 4

Can my family be involved in my care plan decisions?

Accepted Answer

Yes, absolutely. It's your care, and your choice. If you want family involved in care decisions, we welcome this and are happy to accommodate family.

Question 5

Do your support workers have specific training in dementia or palliative care?

Accepted Answer

Yes, we have trained support workers and nurses specialising in palliative care and dementia. Palliative care is close to our hearts, and our team provides expert, compassionate support during this important stage of life.

Frequently Asked Questions

In Home Aged Care FAQ's